Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website. By accessing or using our website, you agree to the practices described in this policy. If you do not agree with the terms, please discontinue using the site immediately. Your privacy is extremely important to us, and we are committed to protecting the personal information you share with us.

We operate this website to provide jewellery products, custom jewellery orders, and related services. Throughout this Privacy Policy, the terms “we,” “us,” and “our” refer to the website owner, while “you” refers to any person accessing or using our website.

This policy outlines the types of information we collect, why we collect it, how we use it, with whom we may share it, and what rights you have regarding your personal data.

Information We Collect

We collect different types of information from visitors and customers to provide our services smoothly and securely. The information we collect may include personal details, technical data, and transactional information. Personal information includes your name, phone number, email address, delivery address, and payment information. If you communicate with us through WhatsApp, email, social media, or a contact form, we may also store the details you share with us.

We may also collect technical information related to your device, such as IP address, browser type, operating system, the date and time you accessed our website, the pages you browsed, and actions performed on the site. This data helps improve website performance and user experience.

If you make a purchase, we may collect order details such as selected products, payment method, billing address, shipping information, and order history. If you create an account, we store your login credentials and saved preferences. When you subscribe to our newsletter, fill out a form, or engage with us on social media, we may collect additional information voluntarily provided by you.

How We Use Your Information

We use your information to provide, manage, and improve our services. This includes processing orders, managing deliveries, responding to inquiries, handling returns, verifying identity, and sending order updates. Your information helps us enhance customer service, personalize your shopping experience, and recommend suitable products based on your preferences.

We also use your data to improve the website’s design, detect technical issues, and ensure safe, secure access. We analyze user behavior to understand how visitors interact with our website. This analysis helps us improve navigation, speed, and content relevance.

If you consent, we may use your email or phone number to send promotional messages, new product updates, discounts, or important announcements. You can opt out of such communications at any time. We may also use anonymized data for internal analytics, business planning, marketing strategies, and trend analysis.

Sharing Your Information

We do not sell or trade your personal information. However, we may share your information with trusted service providers to operate our business. These third parties may include shipping companies, payment processors, IT partners, analytics providers, marketing platforms, and customer support tools. They only receive the necessary information to perform their services and are required to maintain confidentiality.

We may also share data when required by law, court orders, legal investigations, or to protect our rights, safety, or property. In rare cases, we may disclose information to prevent fraud, security threats, or illegal activities.

If our business undergoes a merger, acquisition, restructuring, or asset sale, customer data may be transferred to the new entity. If this happens, we will ensure that your information remains protected under this Privacy Policy or an equivalent policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help the website recognize your preferences. Some cookies are essential for the website to function correctly, such as enabling the shopping cart and checkout process. Others help improve performance by analyzing traffic and understanding visitor behavior.

You can choose to disable cookies through your browser settings, but doing so may limit certain features or cause parts of the website to function improperly. We may also use tracking pixels, analytics tools, and third-party services like Google Analytics to collect information about website usage.

These tools help us understand how many visitors access the site, how they navigate, which pages they prefer, and what improvements may be needed. The data collected through these tools is generally anonymous and used for statistical purposes.

Data Protection and Security

We take strong measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, firewalls, secure server infrastructure, and regular monitoring. We restrict access to personal data only to authorized staff and trained individuals who need the information to perform their duties.

While we strive to maintain high security standards, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute safety, but we continuously update our security practices to minimize risks.

If we suspect a breach or compromise of your data, we will take immediate action and notify the relevant authorities and affected users as required by law.

Payment Information

For online payments, we rely on secure and reputable payment gateways that use encryption and industry-standard security protocols. We do not store your full credit card or debit card details on our servers. Payment transactions are processed directly through the payment service provider, ensuring your financial information remains secure.

If you choose cash-on-delivery or direct bank transfers, we may store minimal information required to verify payment or order completion.

Your Rights and Choices

Depending on your location and applicable laws, you may have rights related to your personal data. These rights may include the ability to access, correct, update, or delete your information. You may also request information about how your data is processed or withdraw consent for marketing messages.

If you wish to exercise these rights, you can contact us through our website or customer support channels. We will process your request as quickly as possible, subject to legal requirements and our internal policies.

You can also choose to disable cookies, unsubscribe from marketing messages, or close your account at any time. Closing your account will remove your login details, but some information related to previous orders may be retained for legal, accounting, or security reasons.

Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The retention period may depend on the type of information, legal obligations, and business needs. Order history, invoices, and certain financial records may need to be preserved for tax or audit compliance.

Information used for marketing purposes may be retained until you withdraw consent or unsubscribe. Once information is no longer required, we securely delete or anonymize it.

Third-Party Links and External Websites

Our website may contain links to external sites, social media pages, or third-party resources. Clicking these links may take you to websites that are not controlled or operated by us. We are not responsible for the content, privacy practices, or policies of third-party sites. We encourage you to review the privacy policy of any external website you visit.

Your interactions with social media platforms, including likes, comments, and messages, may also be governed by their respective privacy policies.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect or store information from children. If we learn that we have accidentally collected personal information from a child, we will take immediate steps to delete it from our records. Parents or guardians who believe their child may have provided information to us should contact us promptly.

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. Updated versions will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how your information is handled.

Continued use of the website after changes are posted signifies your acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you can contact our customer support team through the details provided on the website. We aim to respond as quickly as possible and assist with any inquiries or issues related to your privacy.