Return Policy

This Return and Exchange Policy explains the terms under which customers may request returns, exchanges, or adjustments for products purchased from our website. By placing an order, you agree to the rules, conditions, and procedures described in this policy. We aim to provide a smooth and transparent experience, and we understand that trust is essential when purchasing jewellery online. For this reason, we strive to be clear, honest, and fair with every customer.

Before requesting a return, we encourage all customers to read this entire policy carefully, as certain items may not qualify for returns due to hygiene, customization, or weight-related reasons. We reserve the right to amend or update this policy from time to time, and the latest version will always be available on our website.

General Return Policy

Our priority is customer satisfaction. If you are not satisfied with your purchase or believe there is an issue with the product you received, you may request a return or exchange within the time frame mentioned in this policy. All returns must comply with our conditions, and the product must be in the same UNUSED condition as when you received it. We do not accept returns of items that show signs of wear, alterations, damage, or use.

The product must be returned with original packaging, jewellery box, tags, labels, certificates of authenticity, and any accessories that came with it. Missing components, tampered seals, or altered packaging may result in a refusal of return.

Eligibility for Returns

Not all items are eligible for returns. Our eligibility requirements include the following:

1. The product must be unused and unworn.

2. The product must be free from scratches, dents, damage, or signs of wear.

3. The product must include all original packaging, certificates, and labels.

4. The product must be returned within the allowed return time frame.

5. The product must match the order details and not show evidence of modifications.

6. The product must not fall under non-returnable categories such as special orders or customized items.

If any of these conditions are not met, our team may decline the return or deduct appropriate charges.

Return Time Frame

Customers may request a return within a limited period from the date of delivery. The exact return window depends on our internal guidelines and applicable laws. In most cases, return requests must be made within a few days of receiving the product. Requests beyond the allowed time frame will not be accepted.

Because jewellery is a sensitive and high-value category, we handle each return request carefully to maintain product quality and fairness.

Non-Returnable and Non-Refundable Items

Certain products are strictly non-returnable. This includes but is not limited to:

1. Customized jewellery made according to your size, design, or specifications

2. Engraved items

3. Personalized orders requested by the customer

4. Special-made designs, bridal sets, or custom-size bangles

5. Items showing signs of wear or damage

6. Items with missing certificates or packaging

7. Jewellery purchased during clearance sales or promotional offers

8. Earrings or nose pins for hygiene reasons

9. Items altered by any third-party jeweller after purchase

These conditions ensure the safety, hygiene, and integrity of our jewellery.

Exchange Policy

If you are not satisfied with the product and do not want a return, you may request an exchange for another product of the same or higher value. Price differences must be paid by the customer. The exchange is only possible once per order.

The exchanged product must meet the same eligibility rules as returns. If the product returned for exchange shows signs of use or damage, the exchange may be refused.

Incorrect, Damaged, or Defective Product

If you receive a product that is incorrect, damaged during shipping, or defective, you must notify us immediately with supporting evidence. To verify the issue, we may request photos or videos showing the condition of the item, packaging, labels, and invoice.

Once our team verifies the issue, we will either arrange a replacement, repair, exchange, or refund, depending on product availability and the nature of the problem. Damage caused by mishandling after delivery will not be covered under this policy.

Weight Variation Policy

Jewellery items, especially those made of gold, may occasionally have slight weight variations due to manufacturing processes. The billed amount is based on the weight and price agreed upon at the time of purchase. Minor variations that fall within industry standards may not qualify for return or refund.

Custom-made items may vary slightly from their original estimate, and such variations are normal. Refunds or exchanges based on minor weight differences will not be accepted.

Return Process

To initiate a return request, customers must contact us through the contact details provided on our website. You will be required to provide your order number, phone number, name, and reason for the return. Once your request is reviewed, our team may ask for additional information or evidence.

If your return is approved, you will be given instructions on how to ship the product back to us. The product must be securely packed to avoid damage during transit. We are not responsible for items damaged or lost during return shipping due to improper packaging or courier issues.

Once we receive the product, our quality control team will inspect it. The inspection process may take several days. If the item passes inspection, we will process your refund or exchange as per this policy.

Shipping and Return Costs

Unless the return is due to our error, customers are responsible for paying the return shipping cost. This includes courier charges, insurance fees, and any other applicable costs. If the returned product gets damaged or lost during transit, we may deny the return claim. We recommend always using secure and trackable shipping methods.

In cases where the product delivered was incorrect, damaged, or defective, we may cover return shipping costs depending on the situation.

Refund Policy

Refunds will be processed only after the returned product passes our quality inspection. Depending on the payment method used, refunds may take several business days. The refund may be issued in the form of store credit, bank transfer, or original payment method, depending on our internal policies.

Refunds will not include shipping fees, handling charges, or additional services. If discounts or promotions were applied during purchase, the refund amount will reflect the discounted price.

If the product shows signs of use, damage, or tampering, we may deduct charges or deny the refund entirely.

Store Credit Option

Instead of a monetary refund, customers may choose store credit, which can be used for future purchases. Store credit may come with validity terms and cannot be transferred to another customer.

Cancellation Policy

Order cancellations are only allowed before the order is processed or shipped. Once the order has been packed or dispatched, cancellation requests will not be accepted. Customized orders, personalized items, and special designs cannot be cancelled once production has started.

Returned Items After Use

If a returned product shows evidence of being used, worn, or damaged, we reserve the right to reject the return. In such cases, the customer must arrange for the item to be collected or pay shipping costs to have the product sent back.

Jewellery that has been altered, resized, polished, or repaired by third parties will not be eligible for returns, exchanges, or refunds. This is to maintain product integrity and authenticity.

Quality Check and Inspection

Our inspection team carefully examines each returned item to ensure authenticity, condition, and compliance with the return policy. We check for scratches, bends, loose stones, broken clasps, missing parts, and tampered packaging. We also verify weight, hallmark, stone setting, and matching serial numbers.

If the returned product fails any inspection criteria, the request will be declined.

Customer Responsibility

It is the customer’s responsibility to provide accurate order information, inspect the product upon delivery, and report any issues promptly. Customers must also follow return instructions and ensure the product is securely packed. If a customer misrepresents the condition of the product or returns it in unacceptable condition, further action may be taken.

Legal Compliance

We comply with applicable consumer laws regarding returns and refunds. However, due to the sensitive nature of jewellery, certain limitations apply. This policy does not affect your legal rights where applicable.

Changes to This Policy

We may update or modify this Return and Exchange Policy from time to time. Changes will be posted on this page with an updated revision date. Continuing to use the website after changes means you accept the revised policy.

Contact Information

If you have any questions or want to initiate a return, you can contact our customer service through the information provided on our website. Our team is available to assist you with return requests, clarifications, or assistance regarding any order.